Overview
This Refund Policy applies to Prime Auto Deals professional services engagements—custom software, migrations, packages, and retainers. Specific commercial terms in your master services agreement or statement of work control when they differ from this page.
Deposits & kickoff
When a deposit is collected to reserve a squad or calendar window, we disclose whether it is credited toward the first invoice, refundable until a kickoff milestone, or non-refundable after work begins. Any non-refundable portion is listed before you authorize payment.
Milestones & retainers
Fixed-fee projects typically invoice against documented milestones (for example, discovery sign-off, staging acceptance, production cutover). Monthly retainers bill in advance for a defined hour bucket; rollover rules, if any, appear in the SOW.
Cancellation
Either party may terminate per the notice period in the governing agreement. Fees for work already performed, licensed third-party tools, and non-cancelable vendor commitments remain due as described in the contract. Unused prepaid retainer hours, if applicable, are handled per the SOW.
Third-party fees
Commerce platform subscriptions, app licenses, infrastructure, and payment processing are billed by their vendors. We pass through those costs only when agreed, with receipts or admin access so you can audit charges.
Disputes & chargebacks
If a billing dispute arises, contact your engagement lead first so we can reconcile timesheets, milestones, and pass-through expenses. Chargebacks may pause work in progress until the dispute is resolved.
Contact
For questions about this policy:
Address
1916 E 51ST Street 2FLBrooklyn, NY 11234