Overview
This Refund Policy is illustrative demo copy for the Prime Auto Deals marketing preview. Professional services engagements—custom software, migrations, and retainers—are governed by master services agreements, statements of work, and local law. Final terms must be drafted with qualified counsel before you bill real clients.
Deposits & kickoff
When a deposit is collected to reserve a squad or calendar window, we would disclose whether it is credited toward the first invoice, refundable until a kickoff milestone, or non-refundable after work begins. Any non-refundable portion would be listed before you authorize payment.
Milestones & retainers
Fixed-fee projects would typically invoice against documented milestones (for example, discovery sign-off, staging acceptance, production cutover). Monthly retainers would bill in advance for a defined hour bucket and rollover rules, if any, would appear in the SOW—not in fine print on this marketing page.
Cancellation
Either party would terminate per the notice period in the governing agreement. Fees for work already performed, licensed third-party tools, and non-cancelable vendor commitments would remain due as described in the contract. Unused prepaid retainer hours, if applicable, would be handled per the SOW.
Third-party fees
Commerce platform subscriptions, app licenses, infrastructure, and payment processing are billed by their vendors. We would pass through those costs only when agreed, with receipts or admin access so you can audit charges.
Disputes & chargebacks
If a billing dispute arises, we would ask you to contact your engagement lead first so we can reconcile timesheets, milestones, and pass-through expenses. Chargebacks may pause work in progress; production policies should describe escalation paths clearly.
Contact
For questions about this demo policy:
Address
1916 E 51ST Street 2FLBrooklyn, NY 11234